Privacy policy

Privacy Policy

Last Updated: 09/06/2026

At Trenze, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history
IP address
Device and browser information
Website usage and browsing behavior

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and delivery updates
Improve our products, services, and website experience
Detect and prevent fraudulent activities
Comply with legal obligations
Send promotional offers, newsletters, and marketing communications (you may unsubscribe at any time)

Payment Information

Payments made on our website are processed through secure third-party payment providers.

Trenze does not store or have direct access to your complete payment card information.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties when necessary to:

Process payments
Deliver orders
Provide website hosting and business services
Comply with legal requirements
Protect our rights, property, or safety

These service providers are only permitted to use your information for the services they provide to us.

Dropshipping Fulfillment

As a dropshipping business, customer information such as your name, phone number, and shipping address may be shared with our suppliers, fulfillment partners, and shipping carriers solely for the purpose of processing and delivering your order.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance
Remember customer preferences
Analyze website traffic
Personalize content and advertisements

You may disable cookies through your browser settings; however, some website features may not function properly.

Marketing Communications

With your consent, we may send promotional emails, special offers, and product updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your information only for as long as necessary to:

Complete transactions
Provide customer support
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements

Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request information about how your data is processed

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with the updated revision date. Continued use of our website following changes constitutes acceptance of the updated policy.