Terms of service

Terms of Service

Last Updated: 09/06/2026

Welcome to Trenze. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

Trenze is an online store that offers a variety of products to customers in the United Arab Emirates and other supported regions.

Throughout the site, the terms "we," "us," and "our" refer to Trenze. The terms "you" and "your" refer to the customer or website user.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
The information you provide is accurate and complete.

3. Products and Services

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate.

However, we do not guarantee that:

Product descriptions are error-free.
Colors displayed on your device perfectly match actual products.
All products will always be available.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Pricing and Payments

All prices displayed on our website are shown in the applicable currency and may be updated at any time without notice.

We reserve the right to:

Correct pricing errors.
Refuse or cancel orders affected by incorrect pricing.
Limit purchase quantities when necessary.

Payment must be completed using one of our approved payment methods before an order can be processed.

5. Order Acceptance

After placing an order, you will receive an order confirmation.

This confirmation does not guarantee acceptance of your order.

Trenze reserves the right to:

Refuse any order.
Cancel orders suspected of fraud or unauthorized activity.
Limit quantities purchased per customer.

If an order is canceled after payment has been received, an appropriate refund will be issued.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates and may vary due to:

Courier delays
Weather conditions
Customs inspections
Public holidays
Other factors beyond our control

Trenze is not responsible for delays caused by third-party shipping providers.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review the policy before making a purchase.

8. Customer Responsibilities

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Interfere with website security or operations.
Attempt unauthorized access to our systems.
Use automated tools to access or scrape website content without permission.

9. Intellectual Property

All content available on the Trenze website, including but not limited to our logo, branding elements, website design, graphics, text, promotional materials, and other original content, is the property of Trenze or is used under appropriate authorization and is protected by applicable intellectual property laws.

As a dropshipping business, certain product images, product descriptions, trademarks, brand names, and related materials may belong to their respective manufacturers, suppliers, or trademark owners and are used solely for the purpose of marketing and selling those products.

You may not copy, reproduce, modify, distribute, republish, or commercially exploit any content from our website without prior written permission from Trenze or the respective intellectual property owner.

If you believe that any content on our website infringes your intellectual property rights, please contact us, and we will promptly review and address the matter.

10. Limitation of Liability

To the fullest extent permitted by law, Trenze shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of data
Business interruption

arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

Their content
Privacy practices
Policies
Products or services

Users access third-party websites at their own risk.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on this page.

Your continued use of the website after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.