Shipping policy

Shipping Policy

Last Updated: [09/06/2026]

Welcome to Trenze. We are committed to delivering your orders quickly, safely, and efficiently throughout the United Arab Emirates. Please review our Shipping Policy below.

🚚 Shipping Coverage

Trenze currently ships to all major cities and regions across the United Arab Emirates (UAE), including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain
  • Al Ain

📦 Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During high demand periods, promotional campaigns, or holidays, processing times may be slightly extended.

⏱ Delivery Time

Estimated delivery times:

Location Estimated Delivery Time
Dubai, Abu Dhabi, Sharjah 3 to 7 Business Days
Other UAE Regions 5 to 10 Business Days

 

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, customs inspections, or unforeseen circumstances.

💰 Shipping Charges

Standard Shipping

  • AED 18 Flat Shipping Fee on orders below AED 199

Free Shipping

  • Free Shipping on all orders over AED 199

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

📍 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

You can use the provided tracking number to monitor your shipment status.

🚫 Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Trenze is not responsible for orders delivered to incorrectly entered addresses.

📦 Multiple Item Orders

Orders containing multiple products may be shipped separately depending on product availability and warehouse locations.

You may receive separate tracking information for each shipment.

❗ Delayed or Lost Shipments

While we work closely with our logistics partners, occasional delays may occur.

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will investigate the shipment status.

📞 Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Trenze Customer Support

Customer Commitment

At Trenze, our goal is to provide a smooth shopping experience with reliable delivery, transparent shipping rates, and responsive customer support for every order. Thank you for shopping with us. 💙🛍️